When it comes to today’s challenges, how can smart manufacturers overcome pain points and modernize their systems? How do you keep your automation top-notch and stay ahead of the competition?

Thankfully, Salesforce has provided the tools to achieve just this. With the right partner on your side to optimize your systems, you can master Industry 4.0 and beyond.

How can Salesforce impact my manufacturing company?

Manufacturing companies have some unique needs in order to stay up to date on projects, pricing, and other key data through several stages of the manufacturing and delivery process. With the right Salesforce setup, your team will be able to manage an end-to-end view of your supply chain in accordance with SIPOC (Supplier, Input, Process, Output, Customer). Unify all information in one place and stay ahead of processes and challenges. 

Salesforce solutions can be tailored to your needs. Your entire manufacturing process can be streamlined from sales to production and delivery to billing. Optimizing digital transformation is key for your business to keep up with the ever-changing manufacturing industry and the times.

What is the Salesforce Manufacturing Cloud?

Salesforce Manufacturing Cloud powers customer-centric operations through a purpose-built manufacturing platform. This tool unifies opportunities with demand forecasting, serves customers and distributors faster, and brings AI insights into your day-to-day operations. As an end-to-end CRM system specific to the manufacturing industry, this tool gives a full view of customer activity that helps drive predictable business development. Forecasting capabilities take into account the changing needs of your customers and market demands.

Customer Experience is King

One thing is overwhelmingly certain: now more than ever, it is essential to keep customer experience exceptional across all touchpoints. Stand out from the crowd (and the competition) with a faster and smarter customer experience. With technology optimized to the inner workings of your unique business, you can ensure that customers remain the focus every step of the way. 

The next-level customer experience that you deliver is your greatest competitive advantage. Delivering quick, smart service wins brownie points with customers and keeps them coming back. Today’s most successful smart manufacturers prioritize not only their deliverables, but their superior customer experience and engagement. 

From Legacy to the 360 View

Many manufacturing companies were built using inflexible IT legacy architecture that was never designed for interconnection and transparency. By integrating all systems with Salesforce, your company will have access to a single source of truth, real-time data, and a holistic, 360-degree view of customers and processes. It’s not uncommon to have a mixed bag of old and new systems addressing different needs within the same organization. Salesforce’s prioritization of a single-source of truth is imperative for forward-thinking companies. Your CRM must be at the center of all your systems. 

Integrating all systems into Salesforce as your single source of data truth results in increased productivity and maximized revenue. When set up properly, your CRM should provide predictability and transparency across your smart manufacturing organization. From access to real-time data and accurate forecasting to simply being able to pair down the number of tools needed to get the job done, having a 360 view is truly a game-changer for any company. 

Truly Accurate Forecasting Capabilities

Accurate forecasting is essential to the flow of your business. With a single source of all data, you will be able to fully trust the accuracy of your data and know what to expect. There are few things as dangerous as an unreliable or overstated forecast.

Your revenue forecast is vital for predicting sales, budgeting operational support and planning cash flow so accuracy is essential.

No Silos Here

Unite departments with visibility across the board into a single integrated solution. Siloed systems for sales and revenue management impact the bottom line. Keep your team on the same page and provide access to insights and accurate revenue information. Eliminate the need for manual data entry and avoid duplicate entries to save time and boost productivity for your team.

Sales Made Simple

With Salesforce’s help capturing essential sales data and providing timely insights to assist in boosting sales, your sales efforts see an increase in ROI. Enjoy high conversion rates, increased productivity, and shortened sales cycles. 

Sales agreement functionality provides consolidated visibility into all terms negotiated with customers. This enables you to measure planned and actual revenue accordingly and verify inventory levels.

A well strategized and executed manufacturing CRM can easily provide insights into your customers and sales leads. This will help your company run more smoothly in the process.

Incorporating the Internet of Things

Integrating IoT with Salesforce allows you to keep a steady pulse on the machines at the heart of your operation. This integration allows you to optimize and plan for necessary maintenance needs.

Salesforce is even better with WhiteRock on your side

We bring our knowledge of marketing and sales flows, digital transformation, and what “parts to order” for your business into this partnership.  WhiteRock is a team of Salesforce experts that you can trust and count on to get you running full-speed! We know the industry, take the time to understand your needs, and map out a plan to implement the right solution.

WhiteRock can optimize your CRM journey so that your team is unified through a standard KPI reporting schema.  The reporting and dashboard setup is the output that helps with fast and accurate decision making.  This is the ultimate achievement.  As your organization changes over time, you have us to keep your system aligned. We support you as you serve your customers in an unavoidable, ever-changing environment.  WhiteRock has the experience needed to help your complex manufacturing processes through highly accountable change process flows related to improvements in your CRM and related systems. Reach out to us at learnmore@whiterocktech.net or via the form below!